Frequently Asked Questions

With telehealth, you receive a professional level of care as with a traditional doctor’s office visit; however, you don’t have to wait in the doctor’s office or wait for days to book an appointment because our platform is entirely virtual/online. Our consultation fees begin from as low as $10, so it is less than most in-office visits—taking into consideration the stress and time we save you.
Yes, DiagnoStar allows you to request and book appointments all from the comfort of your home.
It is safe so long as you read and respond to questions in our app and website completely and honestly—especially your health history and adhere to our recommended treatment plan. Also, we encourage our patients to read the detailed information we provide regarding the treatment plan and ask questions where necessary so that we can together weigh the risk(s) and benefit(s) of the medication(s) prescribed
DiagnoStar has no restrictions as we are completely virtual and can be accessed anywhere in the world! However, you must be at least 18 years old to use DiagnoStar services independently. Please ensure that you provide us with information that matches your photo ID, or else we may not be able to offer you the desired services. We encourage you to check our ‘Our Offerings’ section for the array of services offered to see where restrictions may apply.

Why is it necessary to take a picture of myself on the app/website?
To avoid mistaken identity and for our medical providers to see who they are treating, we require patients to take a picture of themselves together with a photo ID.
Certainly! It is our legal obligation to protect your personal health records. Our built-in, multi-layered security checks safeguard patients’ health records. Please check Our Privacy Policy to see details of how we protect your personal information.
If you have a provider that you see on a frequent basis, it is important to tell the provider about all the medications you are taking, including any medications the provider prescribes. Once your encounter with the provider is completed and documented, you can log in to your patient portal and e-mail the encounter summary to yourself or your medical provider via our website portal or mobile app so that your health records are complete.
Yes! Our doctors can write you a prescription. In addition, our pharmacists can verify and approve existing orders through our fast ePharmacy platform which can be tracked via our portal. A notification is sent to you when the medication is ready for pick-up. Dreading the drive to your local pharmacy? We’ve also got you covered! Take advantage of our door-step delivery options.

Medical Financing FAQs

A short-term Naira loan has a 3-6 month repayment term with interest rates as low as 3%. There is no prepayment penalty for this loan type.
Of course. Members subscribed to our care plan for at least four months may pay about 3% monthly interest on the loan. Loan applicants who have provided a personal or payroll guarantee may also pay about 3% monthly interest.
Yes, there are. Loan applicants providing cash or other collateral (e.g. motor vehicle, land, other properties e.t.c) may pay as low as 2% monthly interest on loans.
Applicants may also repay the principal quarterly.
Late fee repayment will attract an added interest of 0.5% daily on the accumulated monthly interest and principal fee in addition to other charges accrued.

Why is it necessary to take a picture of myself on the app/website?
To avoid mistaken identity and for our medical providers to see who they are treating, we require patients to take a picture of themselves together with a photo ID.
While we require ordinary collateral and mandatory verifications before processing applications, loan facilities between 10,000NGN to 250,000NGN may not necessitate the provision of collateral.
You have at most 12 months to pay back loans and interests. But we prefer that you do not wait till the last minute to repay us as punctual payments boost your profile and avail you of higher loans.
You may have access to between 5,000 NGN and 5,000,000 NGN on our platform.