Terms and Conditions of Use

These Terms of use (“Terms”) and our Privacy Policy set forth the Terms and conditions governing your use of the Diagnostar telemedicine platform (the “platform”). This platform is created and owned by Diagnostar health Nigeria ltd (Diagnostar). The Terms and Privacy Policy together governing your access to this website and forms a legal contract between you and Diagnostar.

Please read the Terms and Privacy Policy carefully before using the service. By clicking “i accept”, you are entering into a legally binding agreement to these Terms of use and the Privacy Policy just as you would by signing a paper contract. If you do not agree with and accept these Terms of use and the Privacy Policy, do not use the service.

DO NOT USE THIS SITE FOR EMERGENCY MEDICAL NEEDS. If you experience a medical emergency, visit a hospital equipped with emergency services.

If you provide false or deceptive information regarding your medical history, status and other information, Diagnostar reserves the right to terminate all current or future use of the services by you.

Website content

Other than information received directly by you from physicians in the context of a telemedicine service, the content on the website should not be considered medical advice. We may post or provide links to general information resources that may be of interest to you (“posted materials”). Posted materials are not to be used as medical diagnosis, treatment, or advice. Other than information received directly by you from physicians in the context of a telemedicine service, you should always talk to an appropriately qualified health care professional for diagnosis and treatment, including information regarding which medications or treatment may be appropriate for you. None of the content on this website represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. Without limitation, Diagnostar does not recommend or endorse any specific tests, physicians, medications, products or procedures

Account enrolment

To access the service, you must first enrol to establish an individual user account (“account”), by providing certain information. With the exception of subaccounts established for minor children of whom you are a parent or legal guardian, you agree that you will not create more than one account or create an account for anyone other than yourself without first receiving permission from the other person. In exchange for your use of the service and, if applicable, in order for physicians to send notices to you, you agree to:

  • (i) Provide true, accurate, current and complete information about yourself as prompted by our account enrolment form; and
  • (ii) Each time you log on, maintain and promptly update such account information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such account information is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your account and

You represent and warrant that you are at least 18 years of age and possess the legal right and ability, on behalf of yourself or a minor child of whom you are a parent or legal guardian, to agree to these Terms of use.

Acceptable Use

You agree not to access or use the service in an unlawful way or for an unlawful or illegitimate purpose or in any manner that contravenes this agreement. You shall not post, use, store or transmit.

  • a) A message or information under a false name.
  • b) Information that is unlawful, libellous, defamatory, obscene, fraudulent, predatory of minors, harassing, threatening or hateful to any person; or
  • c) Information that infringes or violates any of the intellectual property rights of others or the privacy or publicity rights of others.
  • d) You shall not attempt to disrupt the operation of the service by any method, including through use of viruses, trojan horses, worms, time bombs, denial of service attacks, flooding or spamming.
  • e) You shall not use the service in any manner that could damage, disable or impair the service.
  • f) You shall not attempt to gain unauthorized access to any user accounts or computer systems or networks, through hacking, password mining or any other means.
  • g) You shall not use any robot, scraper or other means to access the service for any purpose.

Intellectual property

All of the content available on or through the service is the property of Diagnostar or its licensors and is protected by copyright, trademark, patent, trade secret and other intellectual property law. We give you permission to display, download, store and print the content only for your personal, non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received through the service to anyone, including but not limited to others in your organization. All software and accompanying documentation made available for download from the service is the copyrighted work of Diagnostar or its licensors. Any copy made of information obtained through the service must include all applicable copyright notices.

Subject to the Terms of this agreement, Diagnostar hereby grants you a limited, revocable, non-transferable and non-exclusive license to use the software, network facilities, content and documentation on and in the service to the extent, and only to the extent, necessary to access and use the service.

The license granted herein does not permit you, and you agree not to:

  • a) Modify, translate, reverse engineer, disassemble, decompile or create derivative works of the service or allow a third party, whether directly or indirectly (including, but not limited to the direct or indirect use of wizards, agents, bots, or other utilities), to modify, translate, reverse engineer, disassemble, decompile or create derivative works of the service; or
  • b) Transfer, distribute, sell, lease, rent, disclose or provide access to the service to any third party or use the service to provide service bureau, time sharing or other services to third parties.